Cancellations & returns policy
Please note that there may be certain orders that we are unable to process and must cancel even if approved. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include unavailability of stocks, inaccuracies or errors in product or pricing and information or misprint. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. In case we are not able to process your order within 45 working days we will initiate a refund. In case we receive a cancellation notice from the customer and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel the orders that have already been processed and shipped out.
There will be no refund or return accepted for products / orders that are placed during SALE
Returns Policy
If the customer is not happy with the product he/she has received, then SoftSleep will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on softsleep.life@gmail.com or WhatsApp us on +91 95856 33344 and inform as to what the reason is. If the customer has sent an email, then a member of the SoftSleep customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).
Please note: For any products that are being sent back to SoftSleep, please ensure that there is no damage to the product(s). There should be no marks/stains/cuts/etc. on them and all stickers/tags must be intact. The product has to be returned in a proper re-sellable condition.
If SoftSleep has sent a wrong/damaged product to a customer, then SoftSleep shall refund the customer fully in the form of Online Store Vouchers which the customer can then use to make a purchase of any other product on www.soft-sleep.com (only once the product has been received by SoftSleep).
If the customer wishes to send the product back because he/she is not happy or satisfied with the product, then the customer shall not get refunded for the shipping fee (as this has already been paid for) and SoftSleep shall charge a 10% Admin fee. The balance amount, which is refundable to the customer, will get refunded in the form of Online Store Vouchers. The customer will need to ship the product back to SoftSleep (and will need to bear the cost of courier charges while shipping the products back to SoftSleep).
Turnaround time for any refunds will be 5 - 7 working days
Cancellation Policy
If the customer wants to cancel the order, he/she can do so by emailing SoftSleep on softsleep.life@gmail.com
If it is a COD order and if the order has not been dispatched, then SoftSleep shall cancel the order with nothing more.
If it is a COD order and if the order has already been dispatched, then SoftSleep shall try and ask the courier company to return the order back to SoftSleep.
Incase this is not possible, then, once the order reaches the customer, the customer can simply reject the order.
If it is a pre-paid order and if the order has not been dispatched, then SoftSleep shall cancel the order with nothing more.
If it is a pre-paid order and if the order has been dispatched, then SoftSleep shall try and ask the courier company to return the order back to SoftSleep. Incase this is not possible, then, once the order reaches the customer, the customer will have to accept the order and then re-ship it back to SoftSleep. For all cancellation orders that have been dispatched, the customer shall be refunded in the form of Online Vouchers BUT the shipping fee shall not be refunded and there will be a 10% Admin fee charged to the customer. The remaining shall be refunded in Online Vouchers format.
Exchange Policy
If a customer has received a wrong or damaged product or simply want to have the current product exchanged for another one, SoftSleep will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on softsleep.life@gmail.com or call on +91 95856 33344 and inform SoftSleep as to what the reason is. If you have sent an email, then a member of the SoftSleep customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).
Please note: For any products that are being sent back to SoftSleep, please ensure that there is no damage to the product(s). There should be no marks/stains/cuts/etc. on them and all stickers/tags must be intact. The product has to be returned in a proper re-sellable condition. Also, the customer should select a reliable courier company while sending products back to SoftSleep. A Tracking ID will also be required by SoftSleep.
If it is an exchange the customer is looking for, then the customer must inform SoftSleep (before sending the product back) as to what it is to be exchanged in place as the SoftSleep team will need to see if that product is in stock. The SoftSleep Team will check to see if the required product is available.
1) If the new required product is of the same price, then the customer will need to pay for the shipping fees (when the customer ships the product to SoftSleep AND when SoftSleep ships the new exchanged product back to the customer).
2) If the new product required, is of a lower price, then the customer will need to shop further more so as to make the price of the new order equal to that of the original product’s price. In this case, the customer will need to bear the cost of the shipping fees as well (when the customer ships the product to SoftSleep AND when SoftSleep ships the new exchanged product back to the customer).
3) If the new product is of a higher price, then the customer will need to pay the difference of the pricing and then the same process of shipping fees (as in the above mentioned points).
Once The SoftSleep Team confirms to the customer about the returned and new product, the customer will then need to ship the product(s) back to SoftSleep. The customer will need to share the Courier Company and Tracking ID details to SoftSleep as well. Once the products reach SoftSleep, the Quality Team shall checks the condition of the returned product and confirms that all is fine (and only once either the shipping fee and/or the balance payment has been received by SoftSleep), SoftSleep shall then ship the new/exchanged product to the customer and also provide the customer with the Courier Company and Tracking ID details.
Please note that there may be certain orders that we are unable to process and must cancel even if approved. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include unavailability of stocks, inaccuracies or errors in product or pricing and information or misprint. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. In case we are not able to process your order within 45 working days we will initiate a refund. In case we receive a cancellation notice from the customer and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel the orders that have already been processed and shipped out.
There will be no refund or return accepted for products / orders that are placed during SALE
Returns Policy
If the customer is not happy with the product he/she has received, then SoftSleep will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on softsleep.life@gmail.com or WhatsApp us on +91 95856 33344 and inform as to what the reason is. If the customer has sent an email, then a member of the SoftSleep customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).
Please note: For any products that are being sent back to SoftSleep, please ensure that there is no damage to the product(s). There should be no marks/stains/cuts/etc. on them and all stickers/tags must be intact. The product has to be returned in a proper re-sellable condition.
If SoftSleep has sent a wrong/damaged product to a customer, then SoftSleep shall refund the customer fully in the form of Online Store Vouchers which the customer can then use to make a purchase of any other product on www.soft-sleep.com (only once the product has been received by SoftSleep).
If the customer wishes to send the product back because he/she is not happy or satisfied with the product, then the customer shall not get refunded for the shipping fee (as this has already been paid for) and SoftSleep shall charge a 10% Admin fee. The balance amount, which is refundable to the customer, will get refunded in the form of Online Store Vouchers. The customer will need to ship the product back to SoftSleep (and will need to bear the cost of courier charges while shipping the products back to SoftSleep).
Turnaround time for any refunds will be 5 - 7 working days
Cancellation Policy
If the customer wants to cancel the order, he/she can do so by emailing SoftSleep on softsleep.life@gmail.com
If it is a COD order and if the order has not been dispatched, then SoftSleep shall cancel the order with nothing more.
If it is a COD order and if the order has already been dispatched, then SoftSleep shall try and ask the courier company to return the order back to SoftSleep.
Incase this is not possible, then, once the order reaches the customer, the customer can simply reject the order.
If it is a pre-paid order and if the order has not been dispatched, then SoftSleep shall cancel the order with nothing more.
If it is a pre-paid order and if the order has been dispatched, then SoftSleep shall try and ask the courier company to return the order back to SoftSleep. Incase this is not possible, then, once the order reaches the customer, the customer will have to accept the order and then re-ship it back to SoftSleep. For all cancellation orders that have been dispatched, the customer shall be refunded in the form of Online Vouchers BUT the shipping fee shall not be refunded and there will be a 10% Admin fee charged to the customer. The remaining shall be refunded in Online Vouchers format.
Exchange Policy
If a customer has received a wrong or damaged product or simply want to have the current product exchanged for another one, SoftSleep will surely help the customer out within 10 days of purchase (provided that the product is still in its original packaging, with tags and has not been worn, washed or tampered with). Products that have been purchased during a sale/promotion/cost reduction period cannot be returned. The customer simply has to either email on softsleep.life@gmail.com or call on +91 95856 33344 and inform SoftSleep as to what the reason is. If you have sent an email, then a member of the SoftSleep customer care team will get back to the customer within 24hrs to 48hrs (excluding holidays and public holidays).
Please note: For any products that are being sent back to SoftSleep, please ensure that there is no damage to the product(s). There should be no marks/stains/cuts/etc. on them and all stickers/tags must be intact. The product has to be returned in a proper re-sellable condition. Also, the customer should select a reliable courier company while sending products back to SoftSleep. A Tracking ID will also be required by SoftSleep.
If it is an exchange the customer is looking for, then the customer must inform SoftSleep (before sending the product back) as to what it is to be exchanged in place as the SoftSleep team will need to see if that product is in stock. The SoftSleep Team will check to see if the required product is available.
1) If the new required product is of the same price, then the customer will need to pay for the shipping fees (when the customer ships the product to SoftSleep AND when SoftSleep ships the new exchanged product back to the customer).
2) If the new product required, is of a lower price, then the customer will need to shop further more so as to make the price of the new order equal to that of the original product’s price. In this case, the customer will need to bear the cost of the shipping fees as well (when the customer ships the product to SoftSleep AND when SoftSleep ships the new exchanged product back to the customer).
3) If the new product is of a higher price, then the customer will need to pay the difference of the pricing and then the same process of shipping fees (as in the above mentioned points).
Once The SoftSleep Team confirms to the customer about the returned and new product, the customer will then need to ship the product(s) back to SoftSleep. The customer will need to share the Courier Company and Tracking ID details to SoftSleep as well. Once the products reach SoftSleep, the Quality Team shall checks the condition of the returned product and confirms that all is fine (and only once either the shipping fee and/or the balance payment has been received by SoftSleep), SoftSleep shall then ship the new/exchanged product to the customer and also provide the customer with the Courier Company and Tracking ID details.
